COMMUNITY DEVELOPMENT SERVICE CHARTER
|
Service Rendered |
Client Requirements |
User Charges (K) |
Time Lines |
|
Facilitating opening of government-run literacy centres |
· Formal request through Community Development Assistants |
· Free |
Immediately |
|
Facilitating opening of literacy Centres by stakeholders |
· Formal request through Community Development Assistants |
· Free |
Immediately |
|
Provision of training services for adult literacy instructors within the government-run centres |
· Formal request letter
|
· Free |
Immediately |
|
Provision of training services for adult literacy supervisors |
· Formal request letter
|
· Free |
immediately |
|
Provision of training services for adult literacy instructors to other stakeholders |
· Formal request letter
|
· The client has to meet the cost of training |
Processing the request within 1 - 2 days |
|
Hiring of equipment and conference facilities in Community Development Institutions |
· Formal request |
· Government rate |
Immediately |
|
Referral for printing services |
· Formal request letter |
· Free |
5 minutes |
|
Issuing quotations for printing services to clients |
· Formal request letter |
· Free |
Within 3 – 5 days |
|
Provision of teaching and learning materials to government-run centres |
· Formal request through Community Development Assistants |
· Free |
Immediately |
|
Provision of Easy-to-Read booklets (post literacy) |
· Formal request letter |
· Based on volume |
Based on volume, 5 – 10 days |
|
2.2 Community Mobilization and Capacity Building |
|||
|
Training of community leaders on their roles and responsibilities |
· Formal request letter |
· Free |
immediately |
|
Training of community leaders on their roles and responsibilities sanctioned by other stakeholders |
· Formal request letter
|
· The client has to meet the cost of training |
5 minutes |
|
Training of Village Savings and Loans groups formed by Community Development Assistants (CDAs) |
· Formal request letter |
· Free |
Immediately |
|
Training of Village Savings and Loans group sanctioned by stakeholders |
· Formal request letter |
· The client has to meet the cost of training |
Immediately |
|
Facilitating displays in Home Management and Nutrition sanctioned by stakeholders |
· Formal request |
· The client has to meet the cost |
immediately |
|
Hiring of equipment and conference facilities in Community Development Institutions |
· Formal request |
· Government rate |
Immediately |
|
Offering professional and short courses in Community Development Institutions |
· Formal application |
· Government rate |
When advertised |
|
Training of community leaders on their roles and responsibilities |
· Formal request letter |
· Free |
immediately |
|
Training of community leaders on their roles and responsibilities sanctioned by other stakeholders |
· Formal request letter
|
· The client has to meet the cost of training |
5 minutes |
|
Training of Village Savings and Loans groups formed by Community Development Assistants (CDAs) |
· Formal request letter |
· Free |
Immediately |
|
Training of Village Savings and Loans group sanctioned by stakeholders |
· Formal request letter |
· The client has to meet the cost of training |
Immediately |
|
Facilitating displays in Home Management and Nutrition sanctioned by stakeholders |
· Formal request |
· The client has to meet the cost |
immediately |
|
Offering professional and short courses in Community Development Institutions |
· Formal application |
· Government rate |
When advertised |
Service Hours
The following are the service hours for the Ministry of Civic Education, Culture and Community Development:
Monday to Friday (Except Saturdays, Sundays and Public Holidays)
7:30 A.M. – 12:00 P.M.
1:00 P.M. – 4:30 P.M.
Complaints Handling and Enquiries
For Enquiries and/or any service, which does not conform to the above standards or an officer who does not live up to the commitment of courtesy and excellence in service delivery should be reported to:
The following are the service hours for the Ministry of Civic Education, Culture and Community Development:
Complaints Handling and Enquiries
For Enquiries and/or any service, which does not conform to the above standards or an officer who does not live up to the commitment of courtesy and excellence in service delivery should be reported to:
The Secretary for Gender, Community Development and Social Welfare ,P/Bag 330,Capital City Lilongwe 3.
